Blackboard Course Assistance

When you login to MYSouthwest at you will automatically be logged into Blackboard: select the Blackboard link to locate your classes and begin using the system.

Find my MYSouthwest account login information

Go to the MYSouthwest user information lookup page and enter the requested information. The result should provide a user id and password.

How do I reset my password?

Go to the MYSouthwest password reset page. It may take up to 15 minutes for the new password to take effect so that you can login to your account.

What if there aren’t any courses under the “My Courses” tab?

It typically takes 3-4 days from the day you register until your course appears under the “My Courses” Tab in Blackboard.
If it has been more than 3-4 days and the course still doesn’t appear, you may access assistance through online chat with one of our Virtual Advisors or by going to the MYSouthwest Helpdesk and completing the online help form for Blackboard.

What do I do if I get an error message while using Blackboard?

This does happen occasionally, so do not panic. The Blackboard servers are located in Richmond and they do go down or get overly busy during peak times of the semester. If you continue to have errors and cannot log in, please visit the MYSouthwest Helpdesk.

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