Get Help

Get Help

Get the help you need to succeed! Whether you have a single question, or many, SWCC faculty & staff stand ready to serve and assist you with attaining your academic goals.

Online Adviser Chat Service – A great place to start for assistance with general information questions, assistance in finding information on or MySouthwest, and schedule questions.

  • Hours  Monday – Thursday, 12:00 p.m.– 6:00 p.m.
  • Online Adviser Help offers 24 hour expected turnaround if you submit a request offline through email:
  • If you have a question about which classes to take or other program enrollment questions, either contact your academic advisor, or complete the Contact Form here and the Dean of Student Success will make sure you receive the assistance and direction you need.

PASSWORD RESETS: If you need your password reset, please phone one of the contacts listed below between 7:45 am and 4:30 pm EST Monday through Friday.  Please check the homepage under Academic Deadlines for holidays and summer hours..

  • Sandy Baisden 276.964,7238
  • Jennifer Hale – 276.964.7295
  • Dyan Lester -276.964.7677
  • Alta Lewis -276.964.7293
  • Paula Owens – 276.964.7344
  • Kathy Sword – 276.964.7297
  • Teresa Thompson – 276.964.7299
  • Connie Whited – 276.964.7608
If you have logged into Blackboard and are concerned that some of your courses are not showing up, check the tips below or find password reset links and contact info at the Bb Course Assistance page.

1. Contact your instructor and verify that Blackboard is used for delivery of your course materials. 

 2. WAIT! Once you register for classes, your courses will be loaded into Blackboard within 24 hours. If you have registered during the weekend, your courses will be loaded the next working day.

Contact Admissions for assistance with MYSouthwest enrollment errors at 276.964.7238 or
If you have a balance remaining on your financial aid award, the refund check will be mailed to you from Richmond approximately 30 days after the last day to withdraw for a refund as published in the academic calendar for each semester.

Contact Financial Aid at 276.964.7291 or 7290 for assistance. Please login to your MYSouthwest account to verify your financial aid status and award amounts and balance before contacting the Financial Aid office.

If you have questions or need assistance regarding Tuition Payment, contact the Business Office at 276.964.7215.

Paying for College offers more information on paying tuition.

Academic Advisers are available for each program of study. See a listing with contact information.

Career & Disability Services

Threat Assessment Team 

Office 365 is now available to students for free. For assistance contact or phone 276.964.7767.

1. Go to:
2. Use your full student email address as your username, and your student password to log into the site and access the download. (e.g.

You must be a current student.
Your desktop/laptop must be running a minimum of either Windows 7 or Windows 8 in order for Office 365 to install.
You can install the product on up to 5 devices at a time.

In order to install Office 365 on your mobile device(s), you will need to go to the appropriate app store and download ‘Office Mobile for Office 365’. This should be a free download.

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