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MySouthwest Upgrade

Published on July 22nd, 2024

Last modified July 22nd, 2024 08:29 am

Southwest and all VCCS colleges are moving to a new cloud-hosted MySouthwest/myVCCS portal on Wednesday, July 24, 2024. Nothing in your portal will change, this only affects security and how you log in to the portal.

Starting at 7:00 am on the 24th, you will see a new portal interface and login screen. After entering your username you will automatically be redirected to a “Claim Account” screen.  A claim code will be sent by either SMS text or an email address (depending on what we have on file for you).  Next, you will be required to enter your birth date and the claim code. Finally, you will be required to update your password.  Please note that the new password must be at least 14 characters and meet new complexity rules. Below are instructions on how to claim your account. 

  1. Enter your username and click GO.
    MySouthwest Username screen
  1. Select a method to receive your verification code and click Continue. (These will be populated with information you have on file)
    MySouthwest claim code screen
  1. Enter the requested information and the claim code.
    MySouthwest claim code screen 2
  1. Update your password.
    MySouthwest password update
  1. You should then be given a confirmation that the update is complete, then click continue.
    MySouthwest confirmation screen
  1. You will then be asked to enter your new password and click go.
    MySouthwest enter password screen
  1. You will then be asked to setup TOTP using your preferred app, either Rapid Identity, Microsoft Authenticator, or Google, then click on next.
    MySouthwest setup one time password
  1. Then scan the QR Code, and once you receive the code in your app, click on next.
    MySouthwest scan QR code for one time password
  1. Enter the code and click on go.
    MySouthwest enter code to finish one time password setup

IMPORTANT

  • Users of TOTP MFA will need to reenroll
  • Users of Push MFA will need to reenroll
  • Users of Push MFA will be required to use a password
  • Passwords will now need to be 14 characters
  • Users will be able to turn on or off MFA methods under their account settings in the portal.

There are also videos available in the myVCCS portal under the myVCCS Support tile.

MySouthwest/myVCCS Support tile

Click on the new portal tile to access the General How-To’s and Multi-Factor Authentication Setup videos and instructions.

MySouthwest/myVCCS How Tos tile

If you have any questions or issues once the new system goes live, please reach out to the IT Department and we will assist you.  You can reach us at extension 637641 or 276-964-7641, or email us at sw.support@sw.edu.

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All locations will return to regular schedule on Friday, October 4, 2024.

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