Electronic Disbursements

Southwest has partnered with NelNet to handle financial aid disbursements and specific tuition refunds to students via direct deposit. As a student at Southwest, you have the option to select your preferred refund payout method electronically and receive your refund in approximately 2-3 business days using Direct Deposit (ACH).*

Steps to Manage Your Refund

1. Log into MySouthwest
2. Go to SIS
3. Under Tuition & payments, click Account Details
4. Click Manage Refund (If you do not register for electronic disbursement your refund will be issued via a check and mailed to the permanent address on file in your student record.)

If you receive an error when attempting to register, please contact the Cashier’s Office for assistance at 276-964-7367

Even if you do not anticipate receiving a financial aid disbursement or tuition refund, setting up your refund disbursement preference is recommended. You only need to setup your preference once for all future terms and you may change your preference at any time. We encourage you to sign-up early so your refund disbursement won’t be delayed. 

Please note: If you paid your tuition with a credit card and are due a refund, your tuition refund will be issued back to the card that was originally used for payment.

*Certain state grants and tuition refunds may take an additional 3-5 business days (listed below). A business day is considered to be Monday through Friday. Some of these grants are COMA, VGAP, CSAP, PTAP, VMSDEP, private scholarships, and Tuition Payment Plan.