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Canvas Course Assistance

When you login to MySouthwest at you will automatically be logged into Canvas: select the Canvas icon to locate your classes and begin using the system.

How do I reset my password?

Click on the Forgot My Password link on the MySouthwest landing page and enter the requested information.

If you need assistance with your password reset, please click on the Need Help link on the MySouthwest login page OR call Admissions at 276-964-7238  Please check the homepage under Academic Calendar for holidays and summer hours.

What if there aren’t any courses under the “My Courses” tab?

It typically takes 3-4 days from the day you register until your course appears under the “My Courses” Tab.
If it has been more than 3-4 days and the course still doesn’t appear, contact your instructor.

What do I do if I get an error message while using Canvas?

This does happen occasionally, so do not panic. The Canvas servers are located in Richmond and they do go down or get overly busy during peak times of the semester. In some cases Canvas may still be accessed using the direct link   If you continue to have errors and cannot log in, please visit the MySouthwest Helpdesk.

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All Locations: 2-Hour Delay on Monday, January 22, 2024.